Sabre provides help desk support to commercial and government clients in variety of challenging environments. We support over 100,000 end users with thousands of applications providing a single point of contact for users in need of assistance.
Our technical specialists organize, staff, operate and administer Tier I telephone support and provide in-person Tier II support as needed. Tier III support is also available to resolve complex problems extending beyond a client’s immediate work site associated with enterprise issues that involve voice, video and data communications networks. Sabre’s Tier III specialists are system and database administrators, network specialists and personnel with advanced certifications and skills in a particular platform or application.
Sabre provides the following help desk services:
- Tier I, II and III support
- Implementation of Level 0 (automated) support
- Remote and worksite problem resolution services
- COTS and custom application support
- Documentation of tickets in automated systems such as Remedy and HEAT
- Track requests from receipt to resolution
- Analysis of trends and patterns