Sabre’s Quality Management System (QMS) is certified to the ISO 9001:2008 International Standard and has satisfied the demanding set of requirements which have become synonymous with quality business processes and continuing improvement practices for quality management systems.
The ISO 9001 standard is an international model for QMS'. The standard is designed around common business practices which are influenced by the size and structure of the company, their established objectives, the products and services they provide, and the processes they employ to meet their customer’s requirements. The intent of the standard is to provide guidelines for developing, implementing and improving a QMS to enhance customer satisfaction and to consistently deliver quality products and services.
What Does this Mean to our Customers and Employees?
Registration to ISO 9001:2008 serves as an assurance to Sabre’s stakeholders and employees that the business policies and procedures utilized by the company are not only well-documented, but also conform to the highest standards of quality upheld by some of the world’s largest, most highly regarded service companies. As Sabre strives for “continual improvement’ it will focus on enablers such as leadership, communication, resources, people and processes. This will provide benefits related to cost, productivity, delivery, responsiveness and customer and employee satisfaction.
The next step for Sabre will be periodic audits to ensure the continued conformity of its QMS to ISO standards. The entire process is about continual improvement of the quality management system. Continually re-assessing, revising and improving processes in every arena is key. While the audits provide an internal assessment, we also utilize our customized Quality Performance Survey to solicit feedback from our customers concerning the quality of our day-to-day performance, the deliverables we produce, the management and administrative support that we provide and the timeliness of the assignments. We are convinced that the improvement process never ends, and that our customers are the best source of information on how Sabre is doing, and where we can improve. It is a win-win proposition; Sabre keeps getting better and the customer reaps the benefits in the delivery of quality products and services.
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